Refunds and Returns Policy
Effective Date: April 28, 2024
Thank you for choosing Aromatherapy Roller LTD. We aim to provide you with high-quality products and excellent customer service. Please review the following policy regarding refunds and returns for your purchase of our physical products from aromatherapyroller.com.
1. Returns Eligibility
You may return any unused and unopened physical product purchased from aromatherapyroller.com within 30 days of delivery for a full refund. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at aromarollertherapy@gmail.com within 30 days of delivery.
- Provide your order number and a brief explanation of the reason for the return.
- Our customer support team will provide you with a return authorization and instructions on how to return the product.
3. Return Shipping
You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Process
Once we receive the returned product and verify its eligibility, we will process your refund to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.
5. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact us at:
Aromatherapy Roller LTD Email: aromarollertherapy@gmail.com Address: 1-6-226/7/7, Parsigutta, Hyderabad
6. Product Requirements
- The returned product must be in its original packaging and in the same condition as when you received it.
- We reserve the right to reject returns if the product has been used, damaged, or altered in any way.
7. Refunds for Defective Products
If you receive a defective product or if there is an error in your order, please contact us immediately at aromarollertherapy@gmail.com. We will work with you to resolve the issue promptly and provide a replacement product or a full refund, including return shipping costs if applicable.
8. Refunds for Incorrect Orders
If you receive an incorrect product due to our error, please contact us within 7 days of delivery. We will arrange for the return of the incorrect item and ship the correct product to you at no additional cost.
9. Refunds for Damaged Shipments
In the unlikely event that your shipment arrives damaged, please contact us with photos of the damaged packaging and product within 48 hours of delivery. We will initiate a claim with the shipping carrier and provide you with a replacement product or a full refund, including return shipping costs if applicable.
10. Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange a product for a different item, please initiate a return for the original product following the steps outlined above and place a new order for the desired item on our website.
This policy outlines the process, conditions, and timeframes for product returns and refunds in a clear and user-friendly manner. It aims to be fair to both customers and the business, while also providing contact information for customer support to address any inquiries or concerns.